Terms of Service

1. Acceptance of Terms

By accessing or using the TruRout mobile application, website, or any related services (collectively, the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use our Platform.

These Terms constitute a legally binding agreement between you and TruRout Technologies (Pvt) Ltd, a company incorporated in Sri Lanka ("TruRout", "we", "us", "our").

By registering an account, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy.

2. Our Services

TruRout provides a technology platform that connects passengers seeking transportation with independent driver-partners offering ride-sharing services across Sri Lanka. TruRout is a technology intermediary — we do not provide transportation services directly and are not a transportation company.

Drivers using the TruRout platform are independent contractors, not employees, agents, or partners of TruRout Technologies (Pvt) Ltd. TruRout does not control the manner or means by which drivers provide transportation services.

3. Eligibility

3.1 Passengers

• Must be at least 18 years of age
• Must provide accurate registration information
• Must have a valid mobile number registered in Sri Lanka

3.2 Drivers

• Must be at least 18 years of age
• Must hold a valid Sri Lankan driving licence appropriate for the vehicle category
• Must provide a valid National Identity Card (NIC)
• Must own or have legal authority to operate a vehicle registered with the Department of Motor Traffic, Sri Lanka
• Must maintain valid vehicle insurance throughout the period of use of the Platform
• Must pass TruRout's driver onboarding verification process

TruRout reserves the right to verify eligibility at any time and to suspend or terminate accounts where eligibility criteria are not met.

4. User Accounts

You must create an account to use TruRout. You are responsible for:

• Providing accurate, current, and complete registration information
• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying TruRout immediately at support@trurout.lk of any unauthorised use of your account

You may not create more than one account or transfer your account to another person. TruRout reserves the right to refuse service to any person and to terminate accounts at its discretion.

5. Driver Terms

5.1 Independent Contractor Status

Drivers are independent contractors and not employees of TruRout. Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between TruRout and any driver.

5.2 Driver Subscription

To access trip requests through the Platform, drivers must maintain an active daily subscription (LKR 250/day). A driver whose subscription has lapsed will be automatically set to offline status and will not receive trip assignments until the subscription is renewed.

5.3 Driver Obligations

• Maintain a valid driving licence, vehicle registration, and vehicle insurance at all times
• Ensure the vehicle is roadworthy and meets the standards set by the Department of Motor Traffic
• Treat passengers with courtesy and professionalism
• Comply with all applicable Sri Lankan traffic laws and regulations
• Not use the Platform while under the influence of alcohol or drugs
• Not carry more passengers than the vehicle's licensed capacity

5.4 Driver Earnings

Drivers retain 100% of all fares collected from passengers, minus the daily platform subscription fee. TruRout does not collect any commission on individual trips.

6. Passenger Terms

6.1 Booking Rides

Passengers may book rides through the TruRout app. By requesting a ride, you agree to the fare estimate provided and authorise TruRout to facilitate payment of the final fare.

6.2 Passenger Obligations

• Treat drivers with courtesy and respect
• Not engage in any conduct that endangers the safety of the driver or other road users
• Not carry prohibited or illegal items in the vehicle
• Be ready at the agreed pick-up location at the agreed time

6.3 Cancellations

Passengers may cancel a trip request before a driver has accepted. Cancellation policies and any applicable fees after driver acceptance will be specified in the app at the time of booking.

7. Payments & Fees

Payments on the TruRout platform are processed through licensed payment service providers operating in Sri Lanka, including WebXPay, Paycorp, LankaPay JustPay, and LankaQR. All fares and fees are displayed in Sri Lankan Rupees (LKR).

• Driver subscription fee: LKR 250 per calendar day
• Passenger fares: Calculated based on distance, time, and applicable pricing, as displayed in the app before booking confirmation
• Refunds: Refund requests must be submitted within 7 days of the disputed transaction and will be reviewed at TruRout's discretion

TruRout is not responsible for any fees charged by your bank or payment provider in connection with transactions on our Platform.

8. Acceptable Use

You agree not to use the Platform to:

• Violate any applicable Sri Lankan law or regulation
• Harass, threaten, or harm any other user
• Provide false information during registration or identity verification
• Attempt to access another user's account without authorisation
• Use automated systems or bots to interact with the Platform
• Engage in fraudulent bookings or payment fraud
• Damage, disable, or impair the Platform or its infrastructure

Violation of these rules may result in immediate account suspension or termination and may be referred to relevant Sri Lankan authorities.

9. Intellectual Property

All intellectual property rights in the TruRout Platform, including the software, branding, logo, design, and content, are owned by TruRout Technologies (Pvt) Ltd or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use the Platform for its intended purpose only.

You may not copy, reproduce, modify, distribute, or create derivative works from any part of the Platform without TruRout's prior written consent.

10. Limitation of Liability

To the maximum extent permitted by the laws of Sri Lanka:

• TruRout is not liable for the actions or omissions of drivers or passengers during trips
• TruRout does not guarantee the availability, accuracy, or reliability of the Platform at all times
• TruRout's total liability to you for any claim arising from your use of the Platform shall not exceed the amount paid by you to TruRout in the 30 days preceding the claim

Nothing in these Terms limits liability for death, personal injury caused by negligence, fraud, or any liability that cannot be excluded under Sri Lankan law.

11. Termination

TruRout may suspend or terminate your access to the Platform at any time, with or without notice, if you breach these Terms or if TruRout reasonably believes such action is necessary for safety or legal compliance.

You may close your account at any time by contacting us at support@trurout.lk. Driver subscription fees are non-refundable for days already activated.

12. Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

In the event of a dispute, you agree to first contact TruRout at legal@trurout.lk and allow 30 days for resolution before initiating formal proceedings. Any dispute not resolved through negotiation shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

13. Changes to Terms

TruRout may update these Terms from time to time. We will notify registered users of material changes via the app or email at least 14 days before the changes take effect. Your continued use of the Platform after the effective date constitutes your acceptance of the updated Terms.

14. Contact Us

For questions, concerns, or notices under these Terms, please contact: